Spuerkeess Internet Banking (2024)

More info

• We recommend to protect your computer with a firewall, an antivirus program and an antispyware and to keep this software permanently up to date.

  The letters 'https' at the beginning of the Internet address and a closed padlock icon indicate that the website is secure. Double clicking on the closed padlock enables you to check that the site’s certificate is valid. The certificate must show the holder, issuer and date of expiry.

  The password is a key element of security; Spuerkeess recommends that passwords be changed regularly.

  Please note that Spuerkeess never contacts its customers via email to ask for personal and confidential data. Please inform us of any such attempts by sending an email to sdi@spuerkeess.lu or by calling us on (+352) 4015-1.

  To protect yourself against the various risks associated with using the Internet, we recommend you observe the following instructions:

  • Update your operating system regularly.
  • Install a firewall and anti-virus-software and keep them regularly updated.
  • Never install or use an executable program if you do not know its exact source.
  • Work using a limited rights user profile (often administrator rights are needed for spyware programs to be able to install themselves).
  • Change your passwords regularly.

  Be aware of:

  • Intrusive requests for personal data (e.g. password).
  • Attractive proposals/nice promises (e.g. win an Ipad).
  • Requests from strangers.
  • Weird screens, strange phrasing, texts with typing errors.

  What is phishing?

  In case of doubt...

  For any questions relating to the security on the Internet, please contact our e-Banking Helpdesk: (+352) 4015-1 helpdesk.pai@spuerkeess.lu.

  The cases.lu and bee-secure.lu websites are supported by the Luxembourg government and contain a lot of useful information and recommendations on how to use the Internet responsibly.

  

  www.bee-secure.lu

  

  www.cases.lu

• We recommend strictly following the instructions hereafter when using S-Net.

  • Never disclose your confidential connection data to a third party.
  • Avoid connecting to S-Net from an unknown workstation (in a cybercafé for example).
  • Disconnect from S-Net at the end of every session by clicking on the “Logoff” button and close all windows in your browser.
  • Remove your LuxTrust smartcard or signing stick from the reader or the USB port when you are not using it.
  • Never use a Spuerkeess Internet address in an email link. Enter the address yourself, or save it in your favourites.
  • Check that the security certificate is issued in Spuerkeess’s name by clicking on the padlock shown in the browser (under Internet Explorer, Mozilla Firefox, Safari under MacIntosh). This guarantees that you are connected with Spuerkeess via a secure connection.

  Internet security: what you need to know!

• S-Net

  Minimum specifications

  You can access S-Net from any modern PC with a current browser connected to the Internet, wherever you are.

  Supported operating systems and browsers

  Microsoft	Firefox ≥ 90	Chrome ≥ 90	Edge ≥ 90
  Windows 10	*	*	*

  Apple	Safari ≥ 15	Firefox ≥ 90
  OS 10.15 (Catalina)	*	*
  OS 11 (Big Sur)	*	*
  OS 12 (Monterey)	*	*

  The computer needs to meet the following minimum specifications to use S-Net :

  a screen with a resolution of at least 1024 x 768 pixels

  Javascript: enabled

  Cookies: enabled

  128 bits: enabled

  In order to open some documents, you need to have the free software Adobe Acrobat Reader

  Security recommendations

  • Protect your PC with a firewall and protection software such as antivirus and antispyware constantly updated
  • Keep your operating system constantly up to date

  S-Net Mobile

  The minimum requirements for S-Net Mobile are as follows:

  • An iPhone, iPad or iPodTouch (minimum version iOS 14).
  • An Android Smartphone or Tablet, minimum version 8. The on-screen display of S-Net Mobile content can vary according to the size and resolution of the screen.
  • An active S-Net agreement. If you have not yet subscribed to S-Net, you can contact any Spuerkeess branch or you can fill in the application form by clicking the Get S-Net button.